Please review the FAQ before reaching out to The Tomorrowland Immersive Experience.
After a first journey in Barcelona, The Tomorrowland Immersive Experience will open doors in Madrid (Spain) as of October 25 at the iconic Wizink Center.
The Immersive Experience is available in Spanish and English.
Explore the history and iconic Tomorrowland themes during a 45 minute experience.
The experience is family-friendly and engaging for children aged 6 and up. Access is not recommended for minors under this age, as the virtual reality glasses could be too big for them, which would make the activity difficult. In addition, the part of the experience with virtual reality glasses lasts approximately 35 minutes, during which minors will not be under the direct supervision of their companions.
Yes, it is perfect to enjoy with the entire family! The Tomorrowland Immersive experience is recommended for children ages 6 and up. Minors between 6 and 12 years old must be accompanied by an adult. During the virtual reality portion, each adult must hold hands with the children, with a maximum of 2 children per adult.
Minors under 14 years of age must be accompanied by an adult or legal guardian. However, young people between 14 and 18 years old can access without adult supervision.
Yes, proof of age will be required for a selection of tickets.
If you have discounted tickets for people with disabilities, a youth card or a large or single-parent family card, you must prove that you meet the requirements of these groups with the corresponding card.
Tickets are available at the box office or in the online ticket shop. It is recommended that you take advantage of Mondays and Tuesday, which are the spectator days with reduced prices for everyone.
Yes, you are able to purchase tickets for the next available session at the Box Office, as long as there is space. In case you prefer a specific time and/or date, it is recommended to buy your tickets upfront.
Please check your spam and junk folders. If you still can't find it, please contact customer service here.
Currently, the only accepted payment method is by credit or debit card both to purchase tickets and to purchase in-store to purchase merchandise. Cash payments are not possible.
According to the purchase policy, changes or returns are not allowed.
It is preferable to carry the tickets on a digital device where the barcode is displayed clearly.
The Tomorrowland Immersive Experience is open from Monday to Sunday. The specific hours can be found on the homepage of our website or on our ticket shop.
You can enter up to 15 minutes later than your booked timeslot.
Experiencing VR for the first time can be exciting and a bit overwhelming, but don’t worry—it's designed to be intuitive and enjoyable. You'll quickly get the hang of it, and the immersive world will feel natural before you know it. Just relax, have fun, and remember that it’s all about exploring new experiences. Enjoy The Tomorrowland Immersive Experience!
Yes, pictures and videos are allowed, and even encouraged to share with your friends & family.
Be sure to subscribe to stay informed about the next destination of the Tomorrowland Immersive Experience.
Yes, the experience is fully wheelchair accessible.
Please use the contact form to let us know when you'd like to visit the experience, and we'll ensure everything is prepared for you. Once you arrive at the venue, go to Gate 54, where a member of staff will provide you with exclusive attention. Do not use the general access door, which is number 50. At this time, we have special prices for people with disabilities, with a free companion as long as their need is proven at the entrance.
No, access with baby strollers is not allowed. The immersive Tomorrowland experience includes a 35-minute virtual reality section, which would involve leaving the baby or children under 6 years old without proper supervision.
Yes, there is a cloakroom, subject to availability. Please note that we are not responsible for loss, theft or damage to personal belongings.
Pets are not permitted at the experience.
Yes, you can wear the VR headset over your regular glasses.
We do not recommend people with epilepsy to participate in The Tomorrowland Immersive Experience.
Our commitment is to ensure the safety of all our visitors and minimize any risk of injuries during their experience. Therefore, please read carefully and take into account these safety rules and access guidelines for this immersive experience.
1. The use of Virtual Reality equipment and participation in multi-user Virtual Reality experiences entail a potential risk of personal injuries. This should be taken into account by individuals with limited or reduced mobility that may directly or indirectly affect their movements or reaction to motion, even if only temporarily (e.g., sports injuries).
2. Individuals with reduced mobility are welcome to participate in the experience, but it is suggested that they do so in the company of another person to ensure their safety.
3. Since this experience is immersive, it may cause dizziness or imbalance on occasion. We recommend that you be prepared for these possible sensations and follow all safety instructions provided by our staff.
4. It is strongly recommended that pregnant women, individuals with cardiovascular conditions, respiratory problems, vision abnormalities, psychiatric disorders, psychological disorders, or high sensitivity, disorders affecting the sense of balance, limited visual capacity, or other medical conditions with similar pathologies and characteristics, avoid participating in this experience. This includes individuals with Alzheimer's, those with implanted medical devices such as pacemakers, hearing aids, and defibrillators, as well as those who suffer from epilepsy or have a history of seizures and loss of consciousness, or in general, those with health problems.
5. Participation in this experience is not recommended for children under 6 years old.
6. Participation in this experience is not allowed for individuals under the influence of drugs or alcohol.
7. All visitors who choose to participate in the simulation activities offered by The Great Library of Tomorrow do so at their own risk. Each visitor must take full responsibility for their participation and assess their own medical fitness.
8. If you have any doubts after reading these conditions, we ask that you express them to the staff before accessing the experience.
